About Us At Félix, were building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send
Capgemini is seeking an experienced Verint AI Software Engineer in Mexico City to enhance customer experience through innovative AI solutions. You will design, develop, and optimize AI-driven applications using Verint technology while collaborating with cross-functional teams. This role
Capgemini is at the forefront of innovation, integrating AI technologies to enhance customer experience and streamline operations.We are seeking an experienced and innovative Verint AI Software Engineer to join our team supporting a premier U.S. Property &
As we continue growing and evolving our Operations, we are looking for a strategic and data-driven Workforce Manager to join our team in Puebla. This role will be responsible for leading workforce planning for a 24/7
Multinacional de servicios y productos de asistencia (hogar, legal, medicina, mascotas, funerarios, vehicular, etc). Ofrece el puesto de ANALISTA BI OPERACIONES en IGS México. Optimizar la gestión de recursos y procesos en el Call Center mediante
Vacante para la empresa EFICASIA en Álvaro Obregón, Ciudad de México : Analista de Workforce (WFM) : ¿Quiénes somos? : En Eficasia somos un Contact Center en constante crecimiento, comprometido con ofrecer soluciones de atención al
Description : Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and
ABOUT AVAYA : Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions
El Supervisor/a Call Center - GNP colaborará en la implementación y desarrollo de plataformas tecnológicas de Avaya/CMS/Verint WFM/Siebel/CRM. Asimismo, será el encargado de gestionar el desempeño del equipo de agentes, asegurando el cumplimiento de los objetivos y
As we continue growing and evolving our Operations, we are looking for a strategic and data-driven Workforce Manager to join our team in Puebla.This role will be responsible for leading workforce planning for a 24/7 inbound
Summary : The Novartis Patient Support Center (PSC) is the central operational function within our organization. We handle all patient, caregiver, and customer transactions related to supporting patient access, including intake, case management, benefits verification, prior
* Build trend-based forecasts for each channel over different timeframes and confirm reliability with scenario and risk simulations. * Create capacity and hiring plans incorporating seasonality, marketing campaigns, sales projections, policy/product changes, and attrition; quantify impacts
This position is open to candidates based in Mexico and India only. Applications from outside Mexico or India will not be considered. Summary Avahi is an AWS Premier Tier Services Partner that builds AI-powered and cloud-native
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers evolving needs. Its how weve become industry leaders in property and
Buscamos un(a) Sr. Representative, WFM Real Time Management Bilingüe para integrarse a nuestro equipo de Workforce Management. Esta posición será responsable del monitoreo en tiempo real de las operaciones, asegurando el cumplimiento de métricas de servicio,
Job Overview The principal analyst sets standards and leads advanced analytics and automation across Workforce Management (WFM) and Quality Assurance (QA) for multiple teams within the Zendesk organization. They solve unique, complex, and ambiguous problems with
About the Team : As one of DoorDashs core operations teams, Support Ops ensures that when there are bumps in the last mile theres always someone there to help make things right. Our team designs, manages
Summary : One of the most important functions in today’s biopharmaceutical industry is patient services. As ease of accessing HCP prescribed medications has become more difficult, the ability of a company to build, design, implement, and
About The Role We are looking for our first Senior Workforce Manager, a role that we view as a strategic business function rather than a back‐office scheduling task. At Félix, every operational decision deserves a number
The Operational Controls Analyst will provide operational control-focused monitoring for No-vartis Patient Support programs. The role is accountable for monitoring omnichannel communications and scoring critical operational control elements, including potential adverse event identification and reporting, HIPAA