Job Description SummaryAs the Manager, Operational Controls, you will lead a team of Operational Controls Analysts responsible for the day-to-day execution, quality, and consistency of operational control monitoring across Novartis Patient Support programs. You will execute
About Us At Félix, were building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send
Capgemini is at the forefront of innovation, integrating AI technologies to enhance customer experience and streamline operations. We are seeking an experienced and innovative Verint AI Software Engineer to join our team supporting a premier U.S. Property
Capgemini is seeking an experienced Verint AI Software Engineer in Mexico City to enhance customer experience through innovative AI solutions. You will design, develop, and optimize AI-driven applications using Verint technology while collaborating with cross-functional teams. This role
As we continue growing and evolving our Operations, we are looking for a strategic and data-driven Workforce Manager to join our team in Puebla. This role will be responsible for leading workforce planning for a 24/7
Company Description Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy
Overview As we continue growing and evolving our Operations, we are looking for a strategic and data-driven Workforce Manager to join our team in Puebla. This role will be responsible for leading workforce planning for a
Multinacional de servicios y productos de asistencia (hogar, legal, medicina, mascotas, funerarios, vehicular, etc). Ofrece el puesto de ANALISTA BI OPERACIONES en IGS México. Optimizar la gestión de recursos y procesos en el Call Center mediante
Summary : The Novartis Patient Support Center (PSC) is the central operational function within our organization. We handle all patient, caregiver, and customer transactions related to supporting patient access, including intake, case management, benefits verification, prior
Job Overview The principal analyst sets standards and leads advanced analytics and automation across Workforce Management (WFM) and Quality Assurance (QA) for multiple teams within the Zendesk organization. They solve unique, complex, and ambiguous problems with
MISIÓN: Analizar el pronóstico de llamadas, staffing necesario, horarios adecuados mediante la elaboración de estadísticos y tendencias que permitan monitorear e identificar los volúmenes de operación y así brindar el servicio y atención adecuada a los
MISIÓN: Analizar el pronóstico de llamadas, staffing necesario, horarios adecuados mediante la elaboración de estadísticos y tendencias que permitan monitorear e identificar los volúmenes de operación y así brindar el servicio y atención adecuada a los
El Supervisor/a Call Center - GNP colaborará en la implementación y desarrollo de plataformas tecnológicas de Avaya/CMS/Verint WFM/Siebel/CRM. Asimismo, será el encargado de gestionar el desempeño del equipo de agentes, asegurando el cumplimiento de los objetivos y
This position is open to candidates based in Mexico and India only. Applications from outside Mexico or India will not be considered. Summary Avahi is an AWS Premier Tier Services Partner that builds AI-powered and cloud-native
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and
Responsable de monitorear y evaluar llamadas, proporcionar retroalimentación a asesores, elaborar reportes de desempeño, detectar áreas de mejora y asegurar el cumplimiento de los estándares de calidad y servicio al cliente en call center. Zona: Coapa/
This position is open to candidates based in Mexico and India only. Applications from outside Mexico or India will not be considered.Summary Avahi is an AWS Premier Tier Services Partner that builds AI-powered and cloud-native solutions
Job Title Strategy & Consulting - Global Network - SONG practice Job Location: Mexico City or Monterrey Roles & Responsibilities Participate in Cloud Contact Center implementation/optimization projects. Adapt existing methods and procedures to create possible alternative
* Build trend-based forecasts for each channel over different timeframes and confirm reliability with scenario and risk simulations.* Create capacity and hiring plans incorporating seasonality, marketing campaigns, sales projections, policy/product changes, and attrition; quantify impacts of
-Job description If you’re looking for a career where you can make a real impression, join our Global Service Center (GSC) - HSBC and discover how valued you’ll be. We are currently seeking an experienced professional