Job Description SummaryAs the Manager, Operational Controls, you will lead a team of Operational Controls Analysts responsible for the day-to-day execution, quality, and consistency of operational control monitoring across Novartis Patient Support programs. You will execute
About Us At Félix, were building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send
Capgemini is seeking an experienced Verint AI Software Engineer in Mexico City to enhance customer experience through innovative AI solutions. You will design, develop, and optimize AI-driven applications using Verint technology while collaborating with cross-functional teams. This role
Capgemini is at the forefront of innovation, integrating AI technologies to enhance customer experience and streamline operations. We are seeking an experienced and innovative Verint AI Software Engineer to join our team supporting a premier U.S. Property
As we continue growing and evolving our Operations, we are looking for a strategic and data-driven Workforce Manager to join our team in Puebla. This role will be responsible for leading workforce planning for a 24/7
Multinacional de servicios y productos de asistencia (hogar, legal, medicina, mascotas, funerarios, vehicular, etc). Ofrece el puesto de ANALISTA BI OPERACIONES en IGS México. Optimizar la gestión de recursos y procesos en el Call Center mediante
Summary : The Novartis Patient Support Center (PSC) is the central operational function within our organization. We handle all patient, caregiver, and customer transactions related to supporting patient access, including intake, case management, benefits verification, prior
MISIÓN: Analizar el pronóstico de llamadas, staffing necesario, horarios adecuados mediante la elaboración de estadísticos y tendencias que permitan monitorear e identificar los volúmenes de operación y así brindar el servicio y atención adecuada a los
MISIÓN: Analizar el pronóstico de llamadas, staffing necesario, horarios adecuados mediante la elaboración de estadísticos y tendencias que permitan monitorear e identificar los volúmenes de operación y así brindar el servicio y atención adecuada a los
El Supervisor/a Call Center - GNP colaborará en la implementación y desarrollo de plataformas tecnológicas de Avaya/CMS/Verint WFM/Siebel/CRM. Asimismo, será el encargado de gestionar el desempeño del equipo de agentes, asegurando el cumplimiento de los objetivos y
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and
Job Title Strategy & Consulting - Global Network - SONG practice Job Location: Mexico City or Monterrey Roles & Responsibilities Participate in Cloud Contact Center implementation/optimization projects. Adapt existing methods and procedures to create possible alternative
-Job description If you’re looking for a career where you can make a real impression, join our Global Service Center (GSC) - HSBC and discover how valued you’ll be. We are currently seeking an experienced professional
Buscamos un(a) Sr.Representative, WFM Real Time Management Bilingüe para integrarse a nuestro equipo de Workforce Management.Esta posición será responsable del monitoreo en tiempo real de las operaciones, asegurando el cumplimiento de métricas de servicio, la optimización
If youre looking for a career where you can make a real impression, join HSBC and discover how valued youll be. HSBC is one of the largest banking and financial services organisations in the world, with
Fecha límite para apuntarse : ¿Quieres desarrollar tu carrera profesional? : BBVA es una empresa global con más de 160 años de historia que opera en más de 25 países en los que damos servicio a
Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the worlds largest enterprises. Founded in , the company is
Fecha límite para apuntarse : ¿Quieres desarrollar tu carrera profesional? : BBVA es una empresa global con más de 160 años de historia que opera en más de 25 países en los que damos servicio a
* Build trend-based forecasts for each channel over different timeframes and confirm reliability with scenario and risk simulations.* Create capacity and hiring plans incorporating seasonality, marketing campaigns, sales projections, policy/product changes, and attrition; quantify impacts of
Job Overview The principal analyst sets standards and leads advanced analytics and automation across Workforce Management (WFM) and Quality Assurance (QA) for multiple teams within the Zendesk organization. They solve unique, complex, and ambiguous problems with