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What would you do : Provide technical support and resolve incidents reported by our clients in Mexico and the US. Follow up on tickets assigned through Zendesk (ticketing system). Support focused on first call resolution (preferably).
El equipo de IT Helpdesk se encarga de proporcionar soporte técnico Tier 1 a nuestros clientes por medio de diversos canales, como llamadas y correos electrónicos. Las principales actividades de un IT Helpdesk Specialist son: -
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