WHAT IS YOUR ROLE As a Manager, Workforce Management, you will lead the Workforce team within a 24/7 BPO environment supporting email and chat operations. The role is responsible for shaping and driving the WFM strategy across the CX
Plans, organizes, directs, and supports a customer centered enterprise strategy. Interesados adjuntar: CV actualizado Carta intención Y TOEIC con puntaje requerido por la posición Essential Functions Acerca de la empresa FEDERAL EXPRESS HOLDINGS (MEXICO) Y COMPAÑIA,
As we continue growing and evolving our Operations, we are looking for a strategic and data-driven Workforce Manager to join our team in Puebla.This role will be responsible for leading workforce planning for a 24/7 inbound operation, ensuring
Job Overview The principal analyst sets standards and leads advanced analytics and automation across Workforce Management (WFM) and Quality Assurance (QA) for multiple teams within the Zendesk organization. They solve unique, complex, and ambiguous problems with broad business
OverviewAs we continue growing and evolving our Operations, we are looking for a strategic and data-driven Workforce Manager to join our team in Puebla. This role will be responsible for leading workforce planning for a 24/7 inbound operation,
About The Role We are looking for our first Senior Workforce Manager, a role that we view as a strategic business function rather than a back‐office scheduling task. At Félix, every operational decision deserves a number behind
As we continue growing and evolving our Operations, we are looking for a strategic and data-driven Workforce Manager to join our team in Puebla.This role will be responsible for leading workforce planning for a 24/7 inbound operation, ensuring
Overview As we continue growing and evolving our Operations, we are looking for a strategic and data-driven Workforce Manager to join our team in Puebla. This role will be responsible for leading workforce planning for a 24/7 inbound
As we continue growing and evolving our Operations, we are looking for a strategic and data-driven Workforce Manager to join our team in Puebla. This role will be responsible for leading workforce planning for a 24/7 inbound operation,
* Build trend-based forecasts for each channel over different timeframes and confirm reliability with scenario and risk simulations. * Create capacity and hiring plans incorporating seasonality, marketing campaigns, sales projections, policy/product changes, and attrition; quantify impacts
As we continue growing and evolving our Operations, we are looking for a strategic and data-driven Workforce Manager to join our team in Puebla.This role will be responsible for leading workforce planning for a 24/7 inbound operation, ensuring
Buscamos un(a) Sr. Representative, WFM Real Time Management Bilingüe para integrarse a nuestro equipo de Workforce Management. Esta posición será responsable del monitoreo en tiempo real de las operaciones, asegurando el cumplimiento de métricas de servicio, la optimización de
Descripción del puesto:Buscamos un(a) Sr. Representative, WFM Real Time Management Bilingüe para integrarse a nuestro equipo de Workforce Management. Esta posición será responsable del monitoreo en tiempo real de las operaciones, asegurando el cumplimiento de métricas de servicio, la
* Build trend-based forecasts for each channel over different timeframes and confirm reliability with scenario and risk simulations.* Create capacity and hiring plans incorporating seasonality, marketing campaigns, sales projections, policy/product changes, and attrition; quantify impacts of
About The Job Great Player support is fast and precise. The Partner Operations team is responsible for all support agents globally and the Workforce Management team makes sure the right people are always available to help. As a
Description : At Sabio Group, were dedicated to fostering an environment where employees thrive. Since , weve built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who
Title : WFM Enablement Specialist Location : Can be on site / Hybrid / Remote Department : Workforce Management Support Services Group is a leading U.S.based global provider of high-touch omnichannel outsource contact center solutions. Founded in ,
Job ID: *- DoorDash Technologies Mexico- Mexico City, MexicoAbout the TeamThe RTA team is in the front line when it comes to protecting service level agreements and experience.The team is responsible for ensuring occupancy is balanced
VACANTE GTR | El cerebro detrás de cada llamada | $12,000 netos + bono¿Te laten los números, los retos y ser el que mueve los hilos en tiempo real? GTR - Gestión de Tráfico y Recursos
Position Summary Manager, Workforce Management serves as a business leader who will be responsible for building, managing and owning workforce management strategy, process, and execution across the contact center universe.Fully responsible for achieving regulatory service level requirements through maximized utilization