The roleInfrastructure & Observability EngineerResponsibilitiesConfigure, maintain, and optimize monitoring dashboards, metrics, alerts, and reporting.Support the identification, analysis, and tracking of incidents and operational events.Collaborate with infrastructure, application, and cloud teams to improve service observability.Participate in automation
The role Junior Help Desk and On‑site Support Analyst Recent graduates from technical careers Location: Mexico City | Work Model: Hybrid | Role Type: Full‑time Responsibilities Manage service requests and incidents through support management tools, including
SoftwareOne Deutschland GmbH in Mexico City is seeking a Junior Help Desk and On-site Support Analyst to join a hybrid, full-time team. You will handle first- and second-level incidents, provide remote and on-site support for Windows, Microsoft