At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt,
Buscamosun/aIngeniero/adeSoftwareconexperienciaenGenesysCloudparadiseñar,desarrollar,integrarymantenersolucionesdentrodenuestraplataformaclouddecontactcenter. Usted podría ser el solicitante perfecto para este trabajo. Lea toda la información asociada y asegúrese de presentar su candidatura. Lapersonaseleccionadaseráresponsabledeimplementarlógicadeenrutamiento,automatizacióneintegracionesdealtacalidadquedensoportealasnecesidadesoperativasydenegocio. El/lacandidato/atrabajaráenestrechacolaboraciónconelProgramDirector,ProductOwner,equipodearquitectura,equiposdedesarrolloydiferentesstakeholdersparacomprenderlosrequisitos,definirsolucionestécnicasyentregarfuncionalidadesescalablesdentrodeGenesysCloud. DesarrollarymantenerflujosdeexperienciadeclienteenGenesysCloudArchitect. ConstruirydarsoporteaintegracionesutilizandoAPIsdeGenesysCloud,DataActionsyserviciosbasadoseneventos. Implementarlógicaderouting,automatizaciónyconfiguracionesparacanalesdevozydigitales. ColaborarconProductOwners,BusinessAnalystsyequiposITparaentregarsolucionestécnicasalineadasconlasnecesidadesdelnegocio. Resolverincidencias,optimizarelrendimientoygarantizarlaestabilidaddelaplataforma. Participarenactividadesdetesting,documentaciónydesplieguesiguiendobuenasprácticasdedesarrollo. Darsoportealamejoracontinuadelaplataformadecontactcenterydelosprocesosrelacionados. Requisitos y cualificaciones Entre3y7+añosdeexperienciaendesarrollooingenieríadesistemasdecontactcenter/telefonía;almenos2añostrabajandoespecíficamenteconGenesysCloudosolucionesCCaaSequivalentes. Experienciademostrabledesplegandoserviciosinbound/outboundenproducciónygestionandogo-lives. Capacidadparaanalizarrequisitosytransformarlosensolucionestécnicas.
Descripción del empleo Se pueden requerir diversas habilidades interpersonales y experiencia para el siguiente puesto. Por favor, asegúrese de consultar la descripción a continuación con atención. En Almato Iberia, somos parte de un grupo internacional líder
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