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Key Deliverables by Level Deliverable Level 1 - Associate Field Services Technician I Respond to IT service tickets using documented procedures and supervision Assist with workstation setups and peripheral connections Perform basic AV checks and room
AS/400 Development – Week 1 Week Topics Subtopics Learning Outcomes 1 AS/400 Background and Introduction History, evolution, features, architecture, RDBMS, OS, storage hierarchy, file system Understand and apply features of AS/400, client server technology, multi-user environment
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