Altur is building an ultra-efficient, AI-powered call center that handles hundreds of thousands of voice and WhatsApp conversations daily for leading Latin American financial institutions. The team ships rapidly, iterates quickly, and values engineers who own their
Overview: Responsibilities : Responsibilities : - Lead the design, standardization, implementation, and management of global voice/telephony infrastructure. - Liaison with operations team on voice service operations: monitoring/events, incidents, problems, and escalations. - Define full lifecycle service management
About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands
A technical services firm in Mexico, Ciudad de México is searching for an End User Computing & Collaboration Engineer. The ideal candidate will have a Bachelor’s degree in Computer Science and 5-7 years of relevant experience, specifically
Network Voice Engineer - Hybrid - Mexico City : About Us : Join a global digital transformation leader and take your career to the next level as a Network Voice Engineer . Were looking for a proactive and
Job Description This role involves the development and application of engineering practice and knowledge in the following technologies: Standards and protocols, application software and embedded software for wireless and satellite networks, fixed networks and enterprise networks;
A cloud technology company is looking for an Amazon Connect Engineer based in Mexico. The role involves designing and implementing cloud contact center solutions, leading customer workshops, and integrating Amazon Connect with CRM systems. Candidates should have
The M365 Engineer is responsible for the design, administration, optimization, and support of Microsoft 365 services across multi-client environments. This role ensures availability, security, compliance, performance, and seamless user experience across the Microsoft 365 ecosystem—including Exchange Online,
Centraprise is seeking a Senior QA Engineer to oversee end-to-end quality assurance for our customer experience technology stack.You will validate integrations between Salesforce CRM and our Contact Center/Telephony platforms, and design, execute, and automate test strategies for Omni-channel
Key Responsibilities - Respond to and resolve end-user technical issues related to computers, laptops, mobile devices, printers, telephony, and general office hardware. - Deploy, configure, and maintain operating systems, software packages, and system updates across workstations and
Omilia is a leader in enterprise Conversational and Agentic AI for customer experience. Recognized as a Leader in the 2025 IDC Market Scape for Worldwide General Purpose Conversational AI and a Visionary in the 2025 Gartner
This position is open to candidates based in Mexico and India only. Applications from outside Mexico or India will not be considered. Summary Avahi is an AWS Premier Tier Services Partner that builds AI-powered and cloud-native
At BairesDev®, weve been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of
Responsibilities : - Resolve support escalations from the Service Desk and 2nd/3rd Line teams - Deskside support and troubleshooting - Maintain ticket updates in the ITSM Management Tool (Service Now) and ensure customer
Genpact in Mexico seeks a Senior Telecom Analyst to administer and optimize enterprise voice and contact center environments, including Amazon Connect and Avaya.You will support MACs, provisioning, DID inventory, and carrier relationships while partnering with IT
Job DescriptionTechnical Support Engineer (L2) to join a team supporting an AI-powered conversational platform.The solution combines Python-based backend microservices running on AWS, a modern web application, and real-time voice technologies to deliver intelligent customer interactions.You will handle
Tech Tree is seeking a Technical Customer Support Specialist (Contractor) in Mexico (Remote) to independently troubleshoot complex API, integration, and telephony issues, translating technical findings for customers and internal teams while managing your own workload. Youll use
A cloud technology company is looking for an Amazon Connect Engineer based in Mexico. The role involves designing and implementing cloud contact center solutions, leading customer workshops, and integrating Amazon Connect with CRM systems. Candidates should have
Were looking for a hands‑on Amazon Connect Engineer who can turn complex customer‑service requirements into secure, scalable, AI‑powered contact‑center solutions on AWS. You will own design, build, and optimization of Connect instances that leverage the latest capabilities—omnichannel
Engineer – Collaboration Services Platform Automation Specialist Information Technology, Guadalajara, Jalisco, MX (Hybrid: 3 days on site, 2 days home office). Job Summary The Engineer – Collaboration Services Platform Specialist is a strategic technical role within the Digital