About the client Our client is a global leading, end-to-end enterprise volunteer engagement platform powering over 100 million volunteer hours. They exist to connect communities to events and causes they are passionate about. Used by over
Abouttheclient Ourclientisagloballeading,end-to-endenterprisevolunteerengagementplatformpoweringover100millionvolunteerhours.Theyexisttoconnectcommunitiestoeventsandcausestheyarepassionateabout.Usedbyover3millionvolunteersacross26differentcountries,theirSaaSplatformpowersmassvolunteerprogramsacrosstheglobeforNot-for-Profits,localgovernment,sportingfederations,andmajorevents.Ourallinonesolutionhelpsourclientstorecruit,retain,rewardandtraintheirvolunteers,whilstalsoensuringcompliance. AboutTeamified TeamifiedisatalentpartnerhelpingcompaniesbuildexceptionalremoteteamsacrossIT,software,product,anddigitalinnovation.Wecollaboratewithleadingenterprisesandfast-scalingtechbusinessesworldwidetohelpthemaccessworldclasstalentand accelerategrowth.Withoperationsacrosstheglobeourmissionistomakebuildinghighperformingglobalteamssimple,fast,andcost-effective.Teamifiedhashundredsofclientswithmorethan200engineers,testers,productmanagers,designers,andtechnologyexpertsdeliveringimpactfulsolutionseveryday. JobSummary: WerelookingforaTechnicalAccountManagerwhocanbedeployedintoourcustomeraccountstodeeplyunderstandtheirtechnicallandscape,diagnosechallenges,andarchitectsolutionsthatdrivemeaningfuloutcomes.Thisrolesitsattheintersectionoftechnicalconsultingandaccountmanagement—youllbeequallycomfortablereviewingacustomersplatformconfigurationasyouarepresentingastrategicroadmaptotheirleadershipteam.Youllactasatrustedtechnicaladvisortoourmostimportantaccounts,combiningdeepproductexpertisewithacommercialmindsetfocusedonretention,expansion,andlong-termcustomersuccess.Youarenotasupportagent—youoperateaboveday-to-daysupport,developingathoroughunderstandingofeachcustomersenvironment,workflows,andbusinessobjectivessotheyneverhavetore-explaintheirsetup. KeyResponsibilities: Serveastheprimarytechnicalpointofcontactforaportfolioofstrategicaccounts,owningthetechnicalrelationshipfrompost-salethroughrenewalandbeyond Conducttechnicalhealthchecks,platformaudits,andconfigurationreviewstoproactivelyidentifyissuesandoptimisationopportunities Developandexecutetailoredtechnicalsuccessplansalignedtoeachcustomersbusinessgoalsandplatformmaturity Diagnosecomplextechnicalchallengesandcreateactionablesolutions,includingcustomconfigurations,workflowredesigns,andintegrationrecommendations Managetechnicalescalationsend-to-end,liaisingwithEngineeringandProductteamstodriveresolutionandkeepcustomersinformed Monitorsupportrequesttrendsacrossassignedaccounts,aggregatingcommonissuestodrivebroaderimprovements(training,documentation,productenhancements) Identifyandprogressexpansionopportunitiesincludingupsell,cross-sell,andprofessionalservicesbyuncoveringunmettechnicalneeds DevelopandbuildstrongrelationshipswithkeycustomerstakeholdersandexecutivesponsorsthroughsteeringcommitteesandregularreviewsProvideexpert-leveltraining,enablement,andbest-practiceguidancetohelpcustomersmaximiseplatformadoptionandROI Bethevoiceofthecustomerinternally,providingstructuredfeedbacktoProduct,Engineering,andCustomerSuccessonhowwecanbetterserveourclients CollaboratecloselywithCustomerSuccessManagerstoensurealignedaccountstrategiesandseamlesscustomerexperiences Drivecustomeradvocacythroughreference-ability,casestudies,andparticipationin communityevents RequiredSkillsandExperience 5+yearsofexperienceinatechnicalaccountmanagement,solutionsengineering,implementation,orcustomer-facingtechnicalrolewithinaSaaSenvironment Proventrackrecordmanagingenterprise-levelcustomerrelationshipswithafocusonretentionandrevenueexpansion Strongtechnicalaptitude—comfortablewithplatformconfiguration,APIsintegrations,dataflows,andtroubleshootingcomplexsoftwareissues Experienceconductingtechnicalaudits,healthchecks,andsolutiondesignforcustomerswithvaryinglevelsoftechnicalmaturity Demonstratedabilitytotranslatecomplextechnicalconceptsintoclearbusinessvaluefornon-technicalstakeholders Excellentstakeholdermanagementskills,includingexperienceengagingwithC-levelandseniorexecutives Experienceinastartuporscale-upenvironmentwiththeabilitytothriveinafast-paced,evolvinglandscape Strongprojectmanagementskillswiththeabilitytomanagecompetingprioritiesacrossmultipleaccountssimultaneously ExceptionalwrittenandverbalcommunicationskillswithmeticulousattentiontoDetail Criticalthinkingandproblem-solvingmindsetwithaproactive,solutions-orientedapproach Agoodsenseofhumouranddesiretobepartofaclose-knit,passionateteam Benefits: Flexibilityinworkhoursandlocation,withafocusonmanagingenergyratherthantime. Accesstoonlinelearningplatformsandabudgetforprofessionaldevelopment Acollaborative,no-silosenvironment,encouraginglearningandgrowthacrossteams
Teamified is seeking a Technical Account Manager to work with strategic customer accounts, deeply understanding their technical landscape and architecting solutions that drive outcomes. Youll blend deep product expertise with a business-focused mindset to support retention, expansion,
Abouttheclient Ourclientisagloballeading,,theirSaaSplatformpowersmassvolunteerprogramsacrosstheglobeforNot-for-Profits,localgovernment,sportingfederations,andmajorevents.Ourallinonesolutionhelpsourclientstorecruit,retain,rewardandtraintheirvolunteers,whilstalsoensuringcompliance. AboutTeamified TeamifiedisatalentpartnerhelpingcompaniesbuildexceptionalremoteteamsacrossIT,software,product, ,fast,andcost-effective.Teamifiedhashundredsofclientswithmorethan200engineers,testers,productmanagers,designers,andtechnologyexpertsdeliveringimpactfulsolutionseveryday. JobSummary: We’relookingforaTechnicalAccountManagerwhocanbedeployedintoourcustomeraccountstodeeplyunderstandtheirtechnicallandscape,diagnosechallenges,—you’llbeequallycomfortablereviewingacustomer’’llactasatrustedtechnicaladvisortoourmostimportantaccounts,combiningdeepproductexpertisewithacommercialmindsetfocusedonretention,expansion,andlong-termcustomersuccess.Youarenotasupportagent—youoperateaboveday-to-daysupport,developingathoroughunderstandingofeachcustomer’senvironment,workflows,andbusinessobjectivessotheyneverhavetore-explaintheirsetup. KeyResponsibilities: Serveastheprimarytechnicalpointofcontactforaportfolioofstrategicaccounts,owningthetechnicalrelationshipfrompost-salethroughrenewalandbeyond Conducttechnicalhealthchecks,platformaudits,andconfigurationreviewstoproactivelyidentifyissuesandoptimisationopportunities Developandexecutetailoredtechnicalsuccessplansalignedtoeachcustomer’sbusinessgoalsandplatformmaturity Diagnosecomplextechnicalchallengesandcreateactionablesolutions,includingcustomconfigurations,workflowredesigns,andintegrationrecommendations Managetechnicalescalationsend-to-end,liaisingwithEngineeringandProductteamstodriveresolutionandkeepcustomersinformed Monitorsupportrequesttrendsacrossassignedaccounts,aggregatingcommonissuestodrivebroaderimprovements(training,documentation,productenhancements) Identifyandprogressexpansionopportunitiesincludingupsell,cross-sell,andprofessionalservicesbyuncoveringunmettechnicalneeds DevelopandbuildstrongrelationshipswithkeycustomerstakeholdersandexecutivesponsorsthroughsteeringcommitteesandregularreviewsProvideexpert-leveltraining,enablement,andbest-practiceguidancetohelpcustomersmaximiseplatformadoptionandROI Bethevoiceofthecustomerinternally,providingstructuredfeedbacktoProduct,Engineering,andCustomerSuccessonhowwecanbetterserveourclients CollaboratecloselywithCustomerSuccessManagerstoensurealignedaccountstrategiesandseamlesscustomerexperiences Drivecustomeradvocacythroughreference-ability,casestudies,andparticipationin communityevents RequiredSkillsandExperience 5+yearsofexperienceinatechnicalaccountmanagement,solutionsengineering,implementation,orcustomer-facingtechnicalrolewithinaSaaSenvironment Proventrackrecordmanagingenterprise-levelcustomerrelationshipswithafocusonretentionandrevenueexpansion Strongtechnicalaptitude—comfortablewithplatformconfiguration,APIsintegrations,dataflows,andtroubleshootingcomplexsoftwareissues Experienceconductingtechnicalaudits,healthchecks,andsolutiondesignforcustomerswithvaryinglevelsoftechnicalmaturity Demonstratedabilitytotranslatecomplextechnicalconceptsintoclearbusinessvaluefornon-technicalstakeholders Excellentstakeholdermanagementskills,includingexperienceengagingwithC-levelandseniorexecutives Experienceinastartuporscale-upenvironmentwiththeabilitytothriveinafast-paced,evolvinglandscape Strongprojectmanagementskillswiththeabilitytomanagecompetingprioritiesacrossmultipleaccountssimultaneously ExceptionalwrittenandverbalcommunicationskillswithmeticulousattentiontoDetail Criticalthinkingandproblem-solvingmindsetwithaproactive,solutions-orientedapproach Agoodsenseofhumouranddesiretobepartofaclose-knit,passionateteam Benefits: Flexibilityinworkhoursandlocation,withafocusonmanagingenergyratherthantime. Accesstoonlinelearningplatformsandabudgetforprofessionaldevelopment Acollaborative,no-silosenvironment,encouraginglearningandgrowthacrossteams