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We’re looking for a hands-on Amazon Connect Engineer who can turn complex customer-service requirements into secure, scalable, AI-powered contact-center solutions on AWS. You will own design, build, and optimization of Connect instances that leverage the latest
Duties and Responsibilities : _ End-User Support & Troubleshooting_ - Provide intermediate-level support for Windows desktops/laptops including hardware, software, and peripheral issues. - Perform user account administration: new hire setups, terminations, password resets, and account unlocks
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