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Service Delivery Manager

EPAM Systems, Inc. ( Culiacan SIN )

Responsibilities - Own service operations governance to meet SLA, KPI, and contractual commitments - Act as the primary liaison between clients and support, development, and infrastructure teams - Coordinate critical incidents, escalations, and service restoration activities

Contract Restoration OLA ServiceNow IT Service Management Distributed Teams

EPAM Systems, Inc. 2 days ago

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